Best Contact Center Workforce Software - Page 3
Contact center workforce software enables companies to manage their call center employees’ schedules, activities, and performance. In businesses where call center responsiveness to incoming calls is critical, contact center workforce software helps businesses run the line of business efficiently. Contact center workforce software is used by managers of customer service call and contact centers to effectively monitor the quality of calls and manage agents’ time and learning. They can also be used by the agents themselves to self-schedule, submit time-off requests, receive feedback, and access training materials. Tools in this category are often used in conjunction with contact center infrastructure products, and can supplement other customer service-related tools like help desk and live chat products.
To qualify for inclusion in the Contact Center Workforce category, a product must:
Best Contact Center Workforce Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and anal
- 74% Mid-Market
- 26% Enterprise
7,785 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Intradiem provides automation solutions for customer service teams. We believe technology should be used to empower workers, not replace them. Our patented contact center automation technology integra
- Insurance
- Hospital & Health Care
- 70% Enterprise
- 33% Mid-Market
1,482 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The award-winning WFM solution that empowers your people to do outstanding work. Peopleware is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstandin
- 64% Mid-Market
- 25% Small-Business
- Overview
- User Satisfaction
- Seller Details
Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry rec
- Banking
- Telecommunications
- 53% Enterprise
- 40% Mid-Market
2,465 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modele
- Outsourcing/Offshoring
- 50% Enterprise
- 40% Mid-Market
315 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team
- Customer Service Agent
- Retail
- Leisure, Travel & Tourism
- 53% Mid-Market
- 43% Small-Business
2,744 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Our contact center platform is intentionally
- Health, Wellness and Fitness
- Insurance
- 59% Mid-Market
- 37% Small-Business
1,068 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-dri
- 88% Mid-Market
- 8% Small-Business
429 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Intermedia Contact Center industry-leading solution can help you create loyal customers and drive more revenue by improving your customer interactions. We make it easier for customers to get quick, co
- Telecommunications
- 44% Mid-Market
- 32% Enterprise
4,623 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
QStory are the pioneers of Intraday Automation (IDA). We transform contact centres in ways that no-one else can. We exist to create a better everyday life for customer service professionals by helpin
- 33% Enterprise
- 33% Mid-Market
28 Twitter followers
- Overview
- User Satisfaction
- Seller Details
nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition, and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural d
- 45% Small-Business
- 36% Mid-Market
78 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Nectar Desk is a comprehensive call center software offering seamless integration, real-time analytics, and multi-channel support. It enhances customer interactions, boosts agent productivity, and pro
- 83% Small-Business
- 17% Mid-Market
99 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Pipkins, Inc. is the leading supplier of workforce management software and services to the call center industry. For nearly three decades, Pipkins has created and delivered superior workforce manageme
- 67% Enterprise
- 50% Mid-Market
214 Twitter followers
- Overview
- User Satisfaction
- Seller Details
The NobelBiz OMNI+ cloud call center solution is our software product designed to be fully compatible with our carrier network, taking it to new heights of performance. NobelBiz OMNI+ has a unique ble
- 67% Mid-Market
- 33% Small-Business
588 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Aquant is an Agentic AI platform purpose-built for professionals who maintain and repair complex equipment across a range of industries including industrial machinery, medical devices, commercial prin
- 75% Mid-Market
- 25% Small-Business
