Best Contact Center Workforce Software - Page 4

CronSights is a specialized software solution designed to provide customer support leaders with precise handle time metrics and insights within Service Cloud environments. By leveraging extensive expe

PrimoDialler is a All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi chann

TASKE Contact is a contact center call management software that offers real-time ACD monitoring, and historical call reporting for the contact center.

Click2Coach offres what you need to manage your business and customer experience including interaction recording, desktop activity recording during an interaction, evaluation and feedback, and more.

Online Scheduling designed for your Industry.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c

Ansapoint is a call center forecasting tool that can help you analyse your agent staffing requirements at call centres. Its unique graphical interface, charting tools and printed reports, allow you to

Cinareo provides short to long-term capacity planning and decision support for omni-channel contact center environments. This tool allows robust resource planning and financial analysis to cost-effici

CommunityWFM is a cloud-based workforce management solution designed to enhance collaboration among WFM analysts, supervisors, and agents, thereby improving forecasting and scheduling processes. Tailo

Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.

KPS Knowledge Management Software is is designed to sort and organize your companies information.

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-ser

Turn every customer interaction into insight with our conversation analytics platform. Advanced Speech Algorithms: Identify complex customer characteristics within conversations. Machine Learning: S

Managing Contact Centers is a challenging business. Each agent, campaign or season has its specifications. OneContact WFO is Collab's answer to an effective and effortless contact center management. O

ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences