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The Top 20 Easiest To Use Customer Service Automation Software

See the top Customer Service Automation Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

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9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

70%

Mid Market

26%

Enterprise

Gladly

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

21%

Mid Market

61%

Enterprise

17%

Zendesk Support Suite

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.6

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

14%

Talkdesk

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

20%

Twixor

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.1

9.9

Meets Requirements

Average: 9.1

9.8

Customer Segment Breakdown

Small Business

53%

Mid Market

39%

Enterprise

Fin by Intercom

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

58%

Mid Market

38%

Enterprise

Smartsupp

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

96%

Mid Market

Enterprise

Salesforce Service Cloud

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

19%

Mid Market

43%

Enterprise

39%

Glia

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.1

10.0

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

19%

Mid Market

73%

Enterprise

#10

Gorgias

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

82%

Mid Market

17%

Enterprise

#11

Ozonetel

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

28%

Mid Market

62%

Enterprise

10%

#12

Hiver

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

67%

Mid Market

27%

Enterprise

#13

LivePerson

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.9

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

27%

Mid Market

40%

Enterprise

33%

#14

Yuma AI

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

58%

Mid Market

42%

#15

Five9 Intelligent Cloud Contact Center Platform

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

24%

Mid Market

57%

Enterprise

19%

#16

Jotform AI Agents

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.8

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

81%

Mid Market

17%

Enterprise

#17

Tidio

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.1

8.6

Meets Requirements

Average: 9.1

8.5

Customer Segment Breakdown

Small Business

91%

Mid Market

Enterprise

#18

Genesys Cloud CX

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

14%

Mid Market

46%

Enterprise

40%

#19

Voiceflow

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

8.4

Customer Segment Breakdown

Small Business

63%

Mid Market

21%

Enterprise

16%

#20

Siena AI

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

71%

Mid Market

29%