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Best Social Media Listening Tools - Page 4

Yukta Rustagi
YR
Researched and written by Yukta Rustagi

Social media listening tools provide functionality for listening, tracking, and gathering relevant content across social media. These tools are used by social media, marketing, and communications teams to identify trends, track competitors, and understand customer sentiment. Researchers can leverage social media listening tools to analyze social trends and media outlets use them to identify breaking news.

Social media listening software enables marketers to personalize content for specific users or demographics, identify thought leaders or influencers, and respond to positive or negative mentions. Many of these products also support monitoring across multiple languages and countries, allowing businesses to localize advertisements effectively. As a result, these tools help organizations gain demographic insights, measure social media presence, detect negative mentions, engage with users, and improve brand reputation.

Social media listening tools often enhance social media analytics software by providing data. While these tools can be found as standalone products, their monitoring functionality can also be found within social media management software and social media suites as a feature. Additionally, many media monitoring software solutions include social listening capabilities.

To qualify for inclusion in the Social Media Listening category, a product must:

Listen for specific mentions across social media platforms
Identify trending topics or phrases by tracking real-time conversations
Analyze and detail customer sentiment (positive, negative, neutral)
Organize customer information for audience segmentation and engagement
Identify thought leaders and influencers within relevant industries
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Best Social Media Listening Tools At A Glance

Leader:
Highest Performer:
Easiest to Use:
Top Trending:
Best Free Software:
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Easiest to Use:
Top Trending:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
174 Listings in Social Media Listening Tools Available
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Quid is an AI-powered consumer and market intelligence engine that helps teams move faster from questions to answers—and from insight to impact. We don’t just give you dashboards or data dumps. We del

    Users
    • Social Media Manager
    • Strategist
    Industries
    • Marketing and Advertising
    • Market Research
    Market Segment
    • 46% Mid-Market
    • 31% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Quid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Analytics
    6
    Insights
    4
    User Interface
    4
    Competitor Analysis
    3
    Features
    3
    Cons
    Expensive
    4
    Learning Curve
    2
    Pricing Issues
    2
    Budget Constraints
    1
    Cost
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Quid features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Social Measurement
    Average: 8.6
    8.2
    Social Reporting
    Average: 8.5
    9.1
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Quid
    Year Founded
    2004
    HQ Location
    1111 6th Ave., STE 550 PMB: 164175 San Diego, CA 92101
    LinkedIn® Page
    www.linkedin.com
    273 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Quid is an AI-powered consumer and market intelligence engine that helps teams move faster from questions to answers—and from insight to impact. We don’t just give you dashboards or data dumps. We del

Users
  • Social Media Manager
  • Strategist
Industries
  • Marketing and Advertising
  • Market Research
Market Segment
  • 46% Mid-Market
  • 31% Enterprise
Quid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Analytics
6
Insights
4
User Interface
4
Competitor Analysis
3
Features
3
Cons
Expensive
4
Learning Curve
2
Pricing Issues
2
Budget Constraints
1
Cost
1
Quid features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.4
Social Measurement
Average: 8.6
8.2
Social Reporting
Average: 8.5
9.1
Brand Monitoring
Average: 8.7
Seller Details
Seller
Quid
Year Founded
2004
HQ Location
1111 6th Ave., STE 550 PMB: 164175 San Diego, CA 92101
LinkedIn® Page
www.linkedin.com
273 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage

    Users
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Public Relations and Communications
    Market Segment
    • 57% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • NUVI features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.8
    8.0
    Social Measurement
    Average: 8.6
    8.4
    Social Reporting
    Average: 8.5
    8.3
    Brand Monitoring
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    Redwood City, CA
    Twitter
    @Reputation_Com
    11,013 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    717 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage

Users
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Public Relations and Communications
Market Segment
  • 57% Small-Business
  • 34% Mid-Market
NUVI features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.0
Social Measurement
Average: 8.6
8.4
Social Reporting
Average: 8.5
8.3
Brand Monitoring
Average: 8.6
Seller Details
Year Founded
2006
HQ Location
Redwood City, CA
Twitter
@Reputation_Com
11,013 Twitter followers
LinkedIn® Page
www.linkedin.com
717 employees on LinkedIn®

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Entry Level Price:$78.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MavSocial is a social media management solution for businesses with multiple locations and profiles. Manage all your publishing, advertising, engagement, reviews, and reporting from one centralized p

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 69% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MavSocial features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Social Measurement
    Average: 8.6
    8.1
    Social Reporting
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    San Francisco, CA
    Twitter
    @mavsocial
    20,618 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MavSocial is a social media management solution for businesses with multiple locations and profiles. Manage all your publishing, advertising, engagement, reviews, and reporting from one centralized p

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 69% Small-Business
  • 20% Mid-Market
MavSocial features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.8
9.2
Social Measurement
Average: 8.6
8.1
Social Reporting
Average: 8.5
0.0
No information available
Seller Details
Year Founded
2012
HQ Location
San Francisco, CA
Twitter
@mavsocial
20,618 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Brand Analytics is a Social Media Monitoring and Analysis System. - Data acquisition from all sources, namely social networking sites, video hostings, map services, public channels and messenger chat

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 36% Small-Business
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Brand Analytics features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Social Measurement
    Average: 8.6
    9.4
    Social Reporting
    Average: 8.5
    9.2
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Brand Analytics is a Social Media Monitoring and Analysis System. - Data acquisition from all sources, namely social networking sites, video hostings, map services, public channels and messenger chat

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 36% Small-Business
  • 32% Enterprise
Brand Analytics features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
9.1
Social Measurement
Average: 8.6
9.4
Social Reporting
Average: 8.5
9.2
Brand Monitoring
Average: 8.7
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Entry Level Price:$49 per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Fanbooster is part of the Traject suite of digital marketing tools built for agencies, enterprises, and in-house marketers. Featuring advanced scheduling, social monitoring, sophisticated analytics,

    Users
    • Marketing Manager
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 75% Small-Business
    • 18% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Fanbooster features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Social Measurement
    Average: 8.6
    9.2
    Social Reporting
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Traject
    Year Founded
    2020
    HQ Location
    Bellevue, Washington
    Twitter
    @traject
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Fanbooster is part of the Traject suite of digital marketing tools built for agencies, enterprises, and in-house marketers. Featuring advanced scheduling, social monitoring, sophisticated analytics,

Users
  • Marketing Manager
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 75% Small-Business
  • 18% Mid-Market
Fanbooster features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
9.0
Social Measurement
Average: 8.6
9.2
Social Reporting
Average: 8.5
0.0
No information available
Seller Details
Seller
Traject
Year Founded
2020
HQ Location
Bellevue, Washington
Twitter
@traject
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Entry Level Price:$0/mo
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cyfe is an all-in-one online business dashboard app that helps you easily monitor and analyze all of your business data in one, organized place. With Cyfe, you'll be able to connect and pull data fro

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 61% Small-Business
    • 28% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cyfe features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Social Measurement
    Average: 8.6
    9.0
    Social Reporting
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Traject
    Year Founded
    2020
    HQ Location
    Bellevue, Washington
    Twitter
    @traject
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cyfe is an all-in-one online business dashboard app that helps you easily monitor and analyze all of your business data in one, organized place. With Cyfe, you'll be able to connect and pull data fro

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 61% Small-Business
  • 28% Mid-Market
Cyfe features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.0
Social Measurement
Average: 8.6
9.0
Social Reporting
Average: 8.5
0.0
No information available
Seller Details
Seller
Traject
Year Founded
2020
HQ Location
Bellevue, Washington
Twitter
@traject
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Next generation audience intelligence platform Pulsar takes social data insights to a whole new level. Pulsar goes beyond keyword tracking and text mining, allowing you to map brand audiences and trac

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 36% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pulsar Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Business Growth
    1
    Customer Engagement
    1
    Customer Support
    1
    Helpful
    1
    Improvement
    1
    Cons
    Data Inaccuracy
    1
    Improvement Needed
    1
    Inaccurate Data
    1
    Poor Customer Support
    1
    Poor Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pulsar Platform features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Social Measurement
    Average: 8.6
    8.4
    Social Reporting
    Average: 8.5
    10.0
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    London, United Kingdom
    Twitter
    @PulsarPlatform
    9,855 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    157 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Next generation audience intelligence platform Pulsar takes social data insights to a whole new level. Pulsar goes beyond keyword tracking and text mining, allowing you to map brand audiences and trac

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 36% Small-Business
  • 33% Mid-Market
Pulsar Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Business Growth
1
Customer Engagement
1
Customer Support
1
Helpful
1
Improvement
1
Cons
Data Inaccuracy
1
Improvement Needed
1
Inaccurate Data
1
Poor Customer Support
1
Poor Management
1
Pulsar Platform features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.1
Social Measurement
Average: 8.6
8.4
Social Reporting
Average: 8.5
10.0
Brand Monitoring
Average: 8.7
Seller Details
HQ Location
London, United Kingdom
Twitter
@PulsarPlatform
9,855 Twitter followers
LinkedIn® Page
www.linkedin.com
157 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atribus is a consumer intelligence tool with online monitoring solutions for social networks, written press, digital newspapers, websites, forums, blogs, radio and television that allows to collect in

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 71% Small-Business
    • 18% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Atribus features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Social Measurement
    Average: 8.6
    9.1
    Social Reporting
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atribus
    Year Founded
    2015
    HQ Location
    Valencia, Valencia
    Twitter
    @atribus
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atribus is a consumer intelligence tool with online monitoring solutions for social networks, written press, digital newspapers, websites, forums, blogs, radio and television that allows to collect in

Users
No information available
Industries
No information available
Market Segment
  • 71% Small-Business
  • 18% Mid-Market
Atribus features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.9
Social Measurement
Average: 8.6
9.1
Social Reporting
Average: 8.5
0.0
No information available
Seller Details
Seller
Atribus
Year Founded
2015
HQ Location
Valencia, Valencia
Twitter
@atribus
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Entry Level Price:$49 per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drive your marketing campaigns on social networks and on your website, generating leads. Monitor your social networks and perform Social Listening, Brand Monitoring, and real-time content curation. -

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 67% Small-Business
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cool Tabs features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Social Measurement
    Average: 8.6
    6.7
    Social Reporting
    Average: 8.5
    8.3
    Brand Monitoring
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cool Tabs
    Year Founded
    2011
    HQ Location
    Madrid, ES
    Twitter
    @cooltabsapp
    2,524 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drive your marketing campaigns on social networks and on your website, generating leads. Monitor your social networks and perform Social Listening, Brand Monitoring, and real-time content curation. -

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 67% Small-Business
  • 33% Mid-Market
Cool Tabs features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.3
Social Measurement
Average: 8.6
6.7
Social Reporting
Average: 8.5
8.3
Brand Monitoring
Average: 8.6
Seller Details
Seller
Cool Tabs
Year Founded
2011
HQ Location
Madrid, ES
Twitter
@cooltabsapp
2,524 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ubermetrics's monitoring technology integrates information analysis across sources and media channels to identify emerging risks, potentials, and trends to help companies optimize their business respo

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 40% Mid-Market
    • 35% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ubermetrics Delta features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    7.8
    Social Measurement
    Average: 8.6
    9.1
    Social Reporting
    Average: 8.5
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Berlin, DE
    Twitter
    @uberMetrics
    1,327 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ubermetrics's monitoring technology integrates information analysis across sources and media channels to identify emerging risks, potentials, and trends to help companies optimize their business respo

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 40% Mid-Market
  • 35% Small-Business
Ubermetrics Delta features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
7.8
Social Measurement
Average: 8.6
9.1
Social Reporting
Average: 8.5
0.0
No information available
Seller Details
Year Founded
2011
HQ Location
Berlin, DE
Twitter
@uberMetrics
1,327 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Buzzmonitor is an integrated solution for brands looking to optimize their digital presence and turn data into effective strategies. As an all-in-one platform, it combines social media monitoring, mul

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 57% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Buzzmonitor Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customization
    2
    Ease of Use
    2
    Features
    2
    AI Assistance
    1
    AI Assistant
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Buzzmonitor features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Social Measurement
    Average: 8.6
    8.9
    Social Reporting
    Average: 8.5
    8.5
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Buzzmonitor is an integrated solution for brands looking to optimize their digital presence and turn data into effective strategies. As an all-in-one platform, it combines social media monitoring, mul

Users
No information available
Industries
No information available
Market Segment
  • 57% Mid-Market
  • 29% Small-Business
Buzzmonitor Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customization
2
Ease of Use
2
Features
2
AI Assistance
1
AI Assistant
1
Cons
This product has not yet received any negative sentiments.
Buzzmonitor features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
9.1
Social Measurement
Average: 8.6
8.9
Social Reporting
Average: 8.5
8.5
Brand Monitoring
Average: 8.7
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Entry Level Price:299$ per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and a

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 58% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SentiOne Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Assistant
    1
    AI Integration
    1
    Artificial Intelligence
    1
    Automation
    1
    Features
    1
    Cons
    Data Analytics Issues
    1
    Inadequate Reporting
    1
    Insufficient Information
    1
    Missing Features
    1
    Poor Management
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SentiOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Social Measurement
    Average: 8.6
    9.3
    Social Reporting
    Average: 8.5
    8.3
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SentiOne
    Year Founded
    2011
    HQ Location
    Gdansk, Pomorskie
    Twitter
    @SentiOne_com
    452 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    66 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums, and blogs) globally using proprietary algorithms, collects public mentions, and a

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 58% Small-Business
  • 25% Mid-Market
SentiOne Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Assistant
1
AI Integration
1
Artificial Intelligence
1
Automation
1
Features
1
Cons
Data Analytics Issues
1
Inadequate Reporting
1
Insufficient Information
1
Missing Features
1
Poor Management
1
SentiOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.1
Social Measurement
Average: 8.6
9.3
Social Reporting
Average: 8.5
8.3
Brand Monitoring
Average: 8.7
Seller Details
Seller
SentiOne
Year Founded
2011
HQ Location
Gdansk, Pomorskie
Twitter
@SentiOne_com
452 Twitter followers
LinkedIn® Page
www.linkedin.com
66 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local governmen

    Users
    No information available
    Industries
    • Government Administration
    Market Segment
    • 55% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Orlo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Service
    1
    Customer Support
    1
    Ease of Use
    1
    Helpful
    1
    Helpfulness
    1
    Cons
    Limitations
    1
    Limited Features
    1
    Limited Image Options
    1
    Missing Features
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Orlo features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.8
    8.1
    Social Measurement
    Average: 8.6
    8.3
    Social Reporting
    Average: 8.5
    8.3
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Orlo
    Company Website
    Year Founded
    2013
    HQ Location
    Birmingham, Midlands
    Twitter
    @HelloOrlo
    7,188 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    89 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Orlo is obsessed with one thing… “Building stronger and more resilient communities”. Trust is the foundation of any successful community with 42% of the UK population distrusting their local governmen

Users
No information available
Industries
  • Government Administration
Market Segment
  • 55% Enterprise
  • 30% Mid-Market
Orlo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Service
1
Customer Support
1
Ease of Use
1
Helpful
1
Helpfulness
1
Cons
Limitations
1
Limited Features
1
Limited Image Options
1
Missing Features
1
Orlo features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.8
8.1
Social Measurement
Average: 8.6
8.3
Social Reporting
Average: 8.5
8.3
Brand Monitoring
Average: 8.7
Seller Details
Seller
Orlo
Company Website
Year Founded
2013
HQ Location
Birmingham, Midlands
Twitter
@HelloOrlo
7,188 Twitter followers
LinkedIn® Page
www.linkedin.com
89 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Konnect Insights is an omnichannel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channel

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 33% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Konnect Insights Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    1
    Cons
    Learning Curve
    1
    Not Intuitive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Konnect Insights features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.3
    Social Measurement
    Average: 8.6
    8.2
    Social Reporting
    Average: 8.5
    8.0
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Mumbai, IN
    Twitter
    @konnectinsights
    1,994 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    149 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Konnect Insights is an omnichannel customer experience management platform that helps brands leverage the 4 Pillars of Omni-channel CXM by enabling them to listen to the conversations from all channel

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 33% Small-Business
Konnect Insights Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
1
Cons
Learning Curve
1
Not Intuitive
1
Konnect Insights features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.3
Social Measurement
Average: 8.6
8.2
Social Reporting
Average: 8.5
8.0
Brand Monitoring
Average: 8.7
Seller Details
HQ Location
Mumbai, IN
Twitter
@konnectinsights
1,994 Twitter followers
LinkedIn® Page
www.linkedin.com
149 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 48% Small-Business
    • 43% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Simplify360 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Social Media Management
    5
    Automation
    4
    Centralized Management
    4
    Helpful
    4
    Cons
    Complexity
    3
    Difficult Setup
    2
    Learning Curve
    2
    Limited Customization
    2
    Not Intuitive
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Simplify360 features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.8
    9.2
    Social Measurement
    Average: 8.6
    8.5
    Social Reporting
    Average: 8.5
    8.7
    Brand Monitoring
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Carrollton, TX
    Twitter
    @Simplify360
    1,346 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    111 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or

Users
No information available
Industries
No information available
Market Segment
  • 48% Small-Business
  • 43% Mid-Market
Simplify360 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Social Media Management
5
Automation
4
Centralized Management
4
Helpful
4
Cons
Complexity
3
Difficult Setup
2
Learning Curve
2
Limited Customization
2
Not Intuitive
2
Simplify360 features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.8
9.2
Social Measurement
Average: 8.6
8.5
Social Reporting
Average: 8.5
8.7
Brand Monitoring
Average: 8.7
Seller Details
Year Founded
2012
HQ Location
Carrollton, TX
Twitter
@Simplify360
1,346 Twitter followers
LinkedIn® Page
www.linkedin.com
111 employees on LinkedIn®