Salary.com Reviews & Product Details

Our market pricing process is so much easier with CompAnalyst and we have starting to use it for modeling out our salary structures. They continue to come out with new features, even if it's just a new widget for the home screen. The JobArchitect module makes it very easy to view and compare job descriptions as well as set up workflows for the approval. The client support is always great too. Whether it's on the business side or the technical side, our support team is always there to answer questions and support where needed. Review collected by and hosted on G2.com.

It would be nice to have a little bit more customization such as the ability to rename standard fields to align with what those fields are referred to as internally. I would also like the structure modeling feature to be a little more robust for when you are looking to make changes to the entire structure. However, it is extremely easy to use when just doing the annual review. Review collected by and hosted on G2.com.

What I like best about Salary.com is the combination of their knowledgeable team and the quality of their data. Every representative I’ve interacted with has been extremely accommodating, professional, and well-versed in answering any questions I’ve had about Salary.com and CompAnalyst. They make the process feel seamless and provide a level of customer support that truly stands out. In addition, I really appreciate the reliable and comprehensive compensation data Salary.com offers, which makes it much easier to do my work with confidence and accuracy. Review collected by and hosted on G2.com.

As a compensation professional who has used other compensation management platforms, I’ve noticed that Salary.com/CompAnalyst doesn’t feel quite as modern or streamlined in comparison. At times it takes several clicks to reach the information I need, and I would appreciate a more user-friendly design with a smoother, updated feel. Review collected by and hosted on G2.com.

As an HR Consultant, having a great Customer Service team makes all of the difference in making sure I'm making the best decisions and doing quality work on behalf of my clients. Sari is always incredibly knowledgeable and prompt. I've really enjoyed working with her and appreciate how she allows me to show up for my clients as best as I can. Review collected by and hosted on G2.com.

I have limited feedback about the tool itself. The majority of my struggle with it is simply to get the most out of it, you someone to build out the full capabilities, which our teams most often don't have time to do. Review collected by and hosted on G2.com.

What I like the most about Salary.com is the breadth and organization of its compensation data. For markets like the United States and Spain, the platform covers a wide variety of industries and roles, clearly structured by sector and subsector. The ability to filter by region within a country, company size, and to view compensation by percentiles provides an excellent benchmark to evaluate how competitive a salary is.

Another strong advantage is that each data point is tied to a detailed job description, which makes it easier to validate whether the market data actually matches the responsibilities of the employee’s role. I also value the possibility to create blended profiles for hybrid positions by assigning percentages to multiple roles to determine compensation more accurately.

Finally, the onboarding and support experience has been excellent. The initial training was very comprehensive, and every time I’ve opened a ticket, support has been responsive and helpful, even offering additional guidance when needed. Review collected by and hosted on G2.com.

Because the tool is so robust, some features are not immediately intuitive and occasionally require checking the help resources or opening a support ticket to fully understand how to use them. That said, the support team has always been helpful when questions arise, which mitigates most of the friction. Review collected by and hosted on G2.com.

I began using Salary,com's CompAnalyst many years ago when I was an HR department of one and was managing employee compensation entirely manually. What I found in CompAnalyst is exactly what they promote -- a comprehensive compensation management platform that helps organizations manage employee pay effectively. It was an easy platform to implement, and using CompAnalyst has now saved me hundreds of hours of manual work over the course of my career. It's an intuitive platform that's easy to use and provides the intelligence necessary to effectively manage compensation in a data-driven environment. And when situations arise when help is needed, Salary'com's customer service is quick to respond and ready to help. I cannot speak more highly of the platform. Review collected by and hosted on G2.com.

I have found no downsides to working with Salary.com and CompAnalyst. Review collected by and hosted on G2.com.

Salary.com has been an invaluable resource and my go-to platform for all things compensation-related. Whether I’m conducting market research for new roles, evaluating annual compensation adjustments, or benchmarking general salary trends, it’s consistently reliable, accurate, and easy to use.

One of the standout features is its customizability. I can build and analyze hybrid or unique roles, which is critical in today’s evolving job market. It doesn’t force you into rigid templates but instead allows for nuanced role configurations, helping ensure that compensation decisions are fair, competitive, and aligned with market data.

The user interface is intuitive, and the insights are presented in a way that’s easy to digest while still being detailed enough for HR professionals, hiring managers, and executives alike. The ability to factor in industry, geography, company size, and job level makes it a comprehensive tool for strategic workforce planning.

Overall, Salary.com is more than just a salary calculator—it’s a powerful compensation analysis platform that supports both tactical decisions and long-term talent strategies. Highly recommended for anyone involved in recruitment, HR, or organizational planning. Review collected by and hosted on G2.com.

One area that could be improved is the breadth and clarity of job titles. Some roles, especially niche or emerging ones, aren’t always straightforward to find. This often requires some creativity in matching or customizing roles—which, while made possible by their flexible platform, can slow down the process or leave room for interpretation. Review collected by and hosted on G2.com.

Seems easy to use, seems to offer a lot of solutions Review collected by and hosted on G2.com.

Customer Support Responsiveness: Response times are very slow. It can take weeks to get a response or a solution to an issue. Follow-up from support is inconsistent, and we often have to chase them for updates.

Support Quality: When we do get responses, the answers are often unclear or don’t resolve the issue. The support team asks complex questions instead of starting with simple ones to diagnose the problem.

Website Usability: The product’s website is not as easy to use as demonstrated. The demo shows a smooth experience, but when trying to use it independently, it’s more confusing and less intuitive.

Product Support Materials: Documentation and support materials are confusing and not particularly helpful, making it difficult to troubleshoot issues independently.

Hidden or Unexpected Costs: Additional costs for features or support were not clearly communicated prior to signing the contract. We have encountered unexpected charges for features we assumed were included. Review collected by and hosted on G2.com.

Comp Analyst has a feature that allows us to store our Company Jobs - once we initially entered all of our jobs, we can reference those jobs as often as needed and they are stored in a library for efficiency! Review collected by and hosted on G2.com.

The more I use it, the more I find additional helpful features. The ads that pop up every time I login for additional products are tiresome and makes it feel like we have a free trial version. Review collected by and hosted on G2.com.

It's great that the data is constantly upated and doesnt require aging. Its often accurate depending on the position you're looking for, but there are times when the figures seem much different than other industry survey sources. On the other hand, most other sources don't have such a comprehensive database of titles and clearly defined tiers for each job.

Customer support is good. There is usually somebody always available to answer your questions. Review collected by and hosted on G2.com.

Its not entirely clear where the pay figures are coming from. I'd like to know information like sample size, average size of the institution, and what the exact predictive formula is/how it functions for situations where the sample size is insignificant. The reliability of the data is somewhat questionable for smaller and very large shops--it seems to excel somewhere in the middle. Review collected by and hosted on G2.com.

I have really enjoyed some of the webinars that you have provided. They have been extremely helpful for me in a new role and learning different aspects of the role without having coworkers lose timeWhat I like best about Salary.com is their dedicated and responsive team. They’re always quick to assist and provide clear, helpful explanations whenever I have questions. I’ve attended several of their webinars and found them to be informative, easy to follow, and relevant to my needs. Additionally, the data and insights available on their site are typically very accurate and reliable, which helps a lot when making compensation decisions. of their work to help. Review collected by and hosted on G2.com.

I am not sure at this time if there is anything I do not like. If I could choose anything, it may be the number of emails. However, it may only be noticeable because I am receiving a lot of eAt times, the website can feel a bit clunky and not as user-friendly as I’d like. Navigating certain features isn't always intuitive. That said, their webinars are very helpful in explaining how to get the most out of the platform and make it easier to understand and use.mails on the daily. Review collected by and hosted on G2.com.