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Best IT Alerting Software

Tian Lin
TL
Researched and written by Tian Lin

IT alerting software delivers notifications for IT systems failures. These tools will monitor systems for poor performance, infrastructure issues, and other IT management issues. These notifications may be delivered via email, SMS, or other means of communication. Companies use these tools to identify issues within their networks, IT infrastructure, and other IT systems to reduce downtime and prevent potential permanent damage. Some tools provide incident logging, historical records, or analysis features to expedite the resolution and recovery processes. Network monitoring and incident management software solutions have strong ties to IT alerting solutions, but provide a wider breadth of features. In addition to delivering incident notification alerts, network monitoring tools examine and optimize performance while providing detailed performance data for reporting. Incident management solutions provide tools to mitigate issues and standardize IT and DevOps workflows.

To qualify for inclusion in the IT Alerting category, a product must:

Monitor IT systems for abnormalities
Automate alerts for incidents
Deliver notifications to system administrators
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Best IT Alerting Software At A Glance

Leader:
Highest Performer:
Easiest to Use:
Top Trending:
Best Free Software:
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Easiest to Use:
Top Trending:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
113 Listings in IT Alerting Available
(675)4.5 out of 5
Optimized for quick response
2nd Easiest To Use in IT Alerting software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 66% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • xMatters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    66
    Ease of Use
    55
    Alert Management
    54
    Notifications
    42
    Automation
    33
    Cons
    Complexity
    26
    Learning Curve
    17
    Integration Issues
    13
    Difficult Setup
    11
    Missing Features
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • xMatters features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Quality of Support
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.9
    8.9
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2002
    HQ Location
    Boston, MA
    Twitter
    @Everbridge
    4,787 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,573 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 66% Enterprise
  • 25% Mid-Market
xMatters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
66
Ease of Use
55
Alert Management
54
Notifications
42
Automation
33
Cons
Complexity
26
Learning Curve
17
Integration Issues
13
Difficult Setup
11
Missing Features
10
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.2
Quality of Support
Average: 8.9
8.8
Ease of Use
Average: 8.9
8.9
Ease of Admin
Average: 8.6
Seller Details
Company Website
Year Founded
2002
HQ Location
Boston, MA
Twitter
@Everbridge
4,787 Twitter followers
LinkedIn® Page
www.linkedin.com
1,573 employees on LinkedIn®
(670)4.4 out of 5
Optimized for quick response
View top Consulting Services for Datadog
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Entry Level Price:$0 Per host, per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Datadog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    97
    Monitoring
    80
    Real-time Monitoring
    69
    Features
    61
    Integrations
    56
    Cons
    Expensive
    65
    Pricing Issues
    54
    Cost
    47
    Learning Curve
    46
    Complexity
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Datadog features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Quality of Support
    Average: 8.9
    8.2
    Ease of Use
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Datadog
    Company Website
    Year Founded
    2010
    HQ Location
    New York
    Twitter
    @datadoghq
    50,431 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,024 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 34% Enterprise
Datadog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
97
Monitoring
80
Real-time Monitoring
69
Features
61
Integrations
56
Cons
Expensive
65
Pricing Issues
54
Cost
47
Learning Curve
46
Complexity
37
Datadog features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.3
Quality of Support
Average: 8.9
8.2
Ease of Use
Average: 8.9
8.4
Ease of Admin
Average: 8.6
Seller Details
Seller
Datadog
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@datadoghq
50,431 Twitter followers
LinkedIn® Page
www.linkedin.com
10,024 employees on LinkedIn®

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(1,341)4.5 out of 5
Optimized for quick response
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Entry Level Price:Starts at $69 per mon...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    36
    Ease of Use
    34
    Monitoring
    32
    Analytics
    30
    Features
    29
    Cons
    Learning Curve
    29
    Learning Difficulty
    21
    Expensive
    19
    Complex Configuration
    17
    Complexity
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Quality of Support
    Average: 8.9
    8.3
    Ease of Use
    Average: 8.9
    8.2
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Company Website
    Year Founded
    2005
    HQ Location
    Waltham, MA
    Twitter
    @Dynatrace
    18,716 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,668 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
36
Ease of Use
34
Monitoring
32
Analytics
30
Features
29
Cons
Learning Curve
29
Learning Difficulty
21
Expensive
19
Complex Configuration
17
Complexity
13
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.7
Quality of Support
Average: 8.9
8.3
Ease of Use
Average: 8.9
8.2
Ease of Admin
Average: 8.6
Seller Details
Seller
Dynatrace
Company Website
Year Founded
2005
HQ Location
Waltham, MA
Twitter
@Dynatrace
18,716 Twitter followers
LinkedIn® Page
www.linkedin.com
5,668 employees on LinkedIn®
(364)4.6 out of 5
7th Easiest To Use in IT Alerting software
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Entry Level Price:$9/month 11 monitors
  • Overview
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  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

    Users
    • CEO
    • CTO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 46% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Site24x7 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    132
    Ease of Use
    127
    Real-time Monitoring
    106
    Monitoring Services
    104
    Monitoring Features
    98
    Cons
    Alert Issues
    37
    Missing Features
    36
    Learning Curve
    35
    Expensive
    28
    Complex Configuration
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Site24x7 features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Quality of Support
    Average: 8.9
    8.9
    Ease of Use
    Average: 8.9
    8.9
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,905 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    549 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

Users
  • CEO
  • CTO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 46% Mid-Market
  • 43% Small-Business
Site24x7 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
132
Ease of Use
127
Real-time Monitoring
106
Monitoring Services
104
Monitoring Features
98
Cons
Alert Issues
37
Missing Features
36
Learning Curve
35
Expensive
28
Complex Configuration
27
Site24x7 features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.7
Quality of Support
Average: 8.9
8.9
Ease of Use
Average: 8.9
8.9
Ease of Admin
Average: 8.6
Seller Details
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,905 Twitter followers
LinkedIn® Page
www.linkedin.com
549 employees on LinkedIn®
(944)4.3 out of 5
13th Easiest To Use in IT Alerting software
View top Consulting Services for Jira Service Management
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Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Integrations
    22
    Automation
    21
    Ticket Management
    21
    Tracking Ease
    21
    Cons
    Learning Curve
    27
    Steep Learning Curve
    23
    Complexity
    19
    Complex Setup
    15
    Complex UI
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Quality of Support
    Average: 8.9
    8.2
    Ease of Use
    Average: 8.9
    8.0
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,387 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18,995 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Integrations
22
Automation
21
Ticket Management
21
Tracking Ease
21
Cons
Learning Curve
27
Steep Learning Curve
23
Complexity
19
Complex Setup
15
Complex UI
10
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.4
Quality of Support
Average: 8.9
8.2
Ease of Use
Average: 8.9
8.0
Ease of Admin
Average: 8.6
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,387 Twitter followers
LinkedIn® Page
www.linkedin.com
18,995 employees on LinkedIn®
(532)4.4 out of 5
Optimized for quick response
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    51
    Real-time Monitoring
    49
    Monitoring
    40
    Insights
    38
    User Interface
    32
    Cons
    Expensive
    35
    Pricing Issues
    29
    Complex Setup
    14
    Learning Curve
    14
    Limited Features
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • New Relic features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Quality of Support
    Average: 8.9
    8.3
    Ease of Use
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    67,432 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,986 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 29% Small-Business
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
51
Real-time Monitoring
49
Monitoring
40
Insights
38
User Interface
32
Cons
Expensive
35
Pricing Issues
29
Complex Setup
14
Learning Curve
14
Limited Features
12
New Relic features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.5
Quality of Support
Average: 8.9
8.3
Ease of Use
Average: 8.9
8.4
Ease of Admin
Average: 8.6
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
67,432 Twitter followers
LinkedIn® Page
www.linkedin.com
2,986 employees on LinkedIn®
(1,299)4.6 out of 5
Optimized for quick response
8th Easiest To Use in IT Alerting software
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 62% Mid-Market
    • 21% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    73
    Features
    39
    Automation
    36
    Customer Support
    30
    Easy Setup
    29
    Cons
    Missing Features
    25
    Limited Features
    19
    Limited Customization
    17
    Learning Curve
    15
    Limited Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Quality of Support
    Average: 8.9
    9.2
    Ease of Use
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,069 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,175 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 62% Mid-Market
  • 21% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
73
Features
39
Automation
36
Customer Support
30
Easy Setup
29
Cons
Missing Features
25
Limited Features
19
Limited Customization
17
Learning Curve
15
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.0
Quality of Support
Average: 8.9
9.2
Ease of Use
Average: 8.9
9.0
Ease of Admin
Average: 8.6
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,069 Twitter followers
LinkedIn® Page
www.linkedin.com
9,175 employees on LinkedIn®
(421)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 40% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Instana Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Monitoring
    76
    Real-time Monitoring
    73
    Monitoring Capabilities
    59
    Customer Support
    42
    Cons
    Expensive
    32
    User Interface Issues
    28
    Missing Features
    26
    Pricing Issues
    24
    Difficult Learning
    23
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Instana features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    714,504 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    328,966 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 40% Enterprise
IBM Instana Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Monitoring
76
Real-time Monitoring
73
Monitoring Capabilities
59
Customer Support
42
Cons
Expensive
32
User Interface Issues
28
Missing Features
26
Pricing Issues
24
Difficult Learning
23
IBM Instana features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 8.9
8.6
Ease of Use
Average: 8.9
8.4
Ease of Admin
Average: 8.6
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
714,504 Twitter followers
LinkedIn® Page
www.linkedin.com
328,966 employees on LinkedIn®
(908)4.5 out of 5
8th Easiest To Use in IT Alerting software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 39% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PagerDuty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Notifications
    14
    Alerting System
    13
    Alert Management
    12
    Easy Integrations
    12
    Integrations
    12
    Cons
    Expensive
    9
    Alert Issues
    7
    Limited Features
    6
    Missing Features
    6
    Pricing Issues
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PagerDuty features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Quality of Support
    Average: 8.9
    8.6
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    25,077 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,315 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 39% Enterprise
PagerDuty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
14
Alerting System
13
Alert Management
12
Easy Integrations
12
Integrations
12
Cons
Expensive
9
Alert Issues
7
Limited Features
6
Missing Features
6
Pricing Issues
6
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.9
Quality of Support
Average: 8.9
8.6
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.6
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
25,077 Twitter followers
LinkedIn® Page
www.linkedin.com
1,315 employees on LinkedIn®
(262)4.5 out of 5
Optimized for quick response
5th Easiest To Use in IT Alerting software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Uptime.com website monitoring solutions provide unmatched visibility and availability, empowering engineering, operations and SRE teams to monitor & respond to their most essential services. Simpl

    Users
    • CTO
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Uptime.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Monitoring Services
    24
    Customer Support
    22
    Monitoring
    22
    Notifications
    21
    Cons
    Complex Configuration
    10
    Expensive
    10
    Difficult Setup
    9
    Learning Curve
    9
    Notification Issues
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Uptime.com features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.9
    9.3
    Ease of Use
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @UptimeDotCom
    1,268 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Uptime.com website monitoring solutions provide unmatched visibility and availability, empowering engineering, operations and SRE teams to monitor & respond to their most essential services. Simpl

Users
  • CTO
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Small-Business
  • 38% Mid-Market
Uptime.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Monitoring Services
24
Customer Support
22
Monitoring
22
Notifications
21
Cons
Complex Configuration
10
Expensive
10
Difficult Setup
9
Learning Curve
9
Notification Issues
8
Uptime.com features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.9
9.3
Ease of Use
Average: 8.9
9.0
Ease of Admin
Average: 8.6
Seller Details
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@UptimeDotCom
1,268 Twitter followers
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
(227)4.6 out of 5
4th Easiest To Use in IT Alerting software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

    Users
    • Data Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 49% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pandora FMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    142
    Ease of Use
    121
    Real-time Monitoring
    97
    Flexibility
    65
    Network Monitoring
    62
    Cons
    Learning Curve
    48
    Complex Setup
    33
    Learning Difficulty
    33
    Difficult Learning
    29
    Complex Configuration
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pandora FMS features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Quality of Support
    Average: 8.9
    9.1
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Madrid, Spain
    Twitter
    @pandorafms
    5,545 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

Users
  • Data Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 49% Mid-Market
  • 37% Small-Business
Pandora FMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
142
Ease of Use
121
Real-time Monitoring
97
Flexibility
65
Network Monitoring
62
Cons
Learning Curve
48
Complex Setup
33
Learning Difficulty
33
Difficult Learning
29
Complex Configuration
28
Pandora FMS features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.0
Quality of Support
Average: 8.9
9.1
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.6
Seller Details
Company Website
Year Founded
2004
HQ Location
Madrid, Spain
Twitter
@pandorafms
5,545 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
(302)4.8 out of 5
1st Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

    Users
    • CEO
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 89% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Better Stack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    81
    Easy Setup
    69
    User Interface
    52
    Log Management
    40
    Setup Ease
    39
    Cons
    Expensive
    17
    Missing Features
    14
    Log Management
    12
    Pricing Issues
    11
    Complex Configuration
    10
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Better Stack features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Quality of Support
    Average: 8.9
    9.5
    Ease of Use
    Average: 8.9
    9.7
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @BetterStackHQ
    9,362 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

Users
  • CEO
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 89% Small-Business
  • 7% Mid-Market
Better Stack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
81
Easy Setup
69
User Interface
52
Log Management
40
Setup Ease
39
Cons
Expensive
17
Missing Features
14
Log Management
12
Pricing Issues
11
Complex Configuration
10
Better Stack features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.5
Quality of Support
Average: 8.9
9.5
Ease of Use
Average: 8.9
9.7
Ease of Admin
Average: 8.6
Seller Details
Company Website
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@BetterStackHQ
9,362 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

    Users
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Games
    Market Segment
    • 48% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rakuten SixthSense Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    30
    Ease of Use
    28
    Monitoring Capabilities
    20
    Customer Support
    18
    Real-time Monitoring
    17
    Cons
    Inefficient Alert System
    7
    Insufficient Information
    7
    System Improvement
    7
    Alert Issues
    6
    Ineffective Alerting System
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.9
    9.4
    Ease of Use
    Average: 8.9
    9.2
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
    Ownership
    TYO: 4755
Product Description
How are these determined?Information
This description is provided by the seller.

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

Users
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Games
Market Segment
  • 48% Enterprise
  • 37% Mid-Market
Rakuten SixthSense Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
30
Ease of Use
28
Monitoring Capabilities
20
Customer Support
18
Real-time Monitoring
17
Cons
Inefficient Alert System
7
Insufficient Information
7
System Improvement
7
Alert Issues
6
Ineffective Alerting System
6
Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.9
9.4
Ease of Use
Average: 8.9
9.2
Ease of Admin
Average: 8.6
Seller Details
Year Founded
2016
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
Ownership
TYO: 4755
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Checkmk is an IT monitoring platform designed to deliver deep visibility into hybrid infrastructures. It supports monitoring of cloud services (AWS, Azure, GCP), on-premises data centers, virtual mach

    Users
    • IT Engineer
    • Systemadministrator
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 42% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Checkmk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    57
    Monitoring
    49
    Real-time Monitoring
    40
    Monitoring Services
    39
    Flexibility
    37
    Cons
    Learning Curve
    30
    Difficult Learning
    23
    Learning Difficulty
    20
    Complex Configuration
    19
    User Interface Issues
    16
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Checkmk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Quality of Support
    Average: 8.9
    8.1
    Ease of Use
    Average: 8.9
    8.2
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Checkmk
    Company Website
    Year Founded
    2007
    HQ Location
    Munich, DE
    Twitter
    @checkmk
    1,776 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    190 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Checkmk is an IT monitoring platform designed to deliver deep visibility into hybrid infrastructures. It supports monitoring of cloud services (AWS, Azure, GCP), on-premises data centers, virtual mach

Users
  • IT Engineer
  • Systemadministrator
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 42% Mid-Market
  • 41% Enterprise
Checkmk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
57
Monitoring
49
Real-time Monitoring
40
Monitoring Services
39
Flexibility
37
Cons
Learning Curve
30
Difficult Learning
23
Learning Difficulty
20
Complex Configuration
19
User Interface Issues
16
Checkmk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.8
Quality of Support
Average: 8.9
8.1
Ease of Use
Average: 8.9
8.2
Ease of Admin
Average: 8.6
Seller Details
Seller
Checkmk
Company Website
Year Founded
2007
HQ Location
Munich, DE
Twitter
@checkmk
1,776 Twitter followers
LinkedIn® Page
www.linkedin.com
190 employees on LinkedIn®
(328)4.6 out of 5
Optimized for quick response
15th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:$1.50
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 54% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Coralogix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    86
    Log Management
    76
    Customer Support
    72
    User Interface
    63
    Features
    59
    Cons
    Missing Features
    34
    Learning Curve
    28
    Difficult Learning
    26
    Learning Difficulty
    24
    Poor UI
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Coralogix features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Quality of Support
    Average: 8.9
    8.7
    Ease of Use
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Coralogix
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @Coralogix
    4,084 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    535 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 54% Mid-Market
  • 33% Enterprise
Coralogix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
86
Log Management
76
Customer Support
72
User Interface
63
Features
59
Cons
Missing Features
34
Learning Curve
28
Difficult Learning
26
Learning Difficulty
24
Poor UI
22
Coralogix features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Quality of Support
Average: 8.9
8.7
Ease of Use
Average: 8.9
8.8
Ease of Admin
Average: 8.6
Seller Details
Seller
Coralogix
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@Coralogix
4,084 Twitter followers
LinkedIn® Page
www.linkedin.com
535 employees on LinkedIn®