What are the top tools for visualizing customer experience flows?

Looking for platforms that help CX teams design, share, and analyze customer experience flows in a clear and collaborative way. Ideally, the tools should balance ease of use, creativity, and data-driven insights.

Hoping to find something that’s:

• Intuitive and easy for teams to adopt
• Strong in real-time collaboration and sharing
• Flexible in visualization styles (structured or creative)
• Capable of integrating or analyzing customer data

Here are a few platforms I’ve been researching on G2:

• Lucid Visual Collaboration Suite – Includes Lucidchart for structured, polished CX flow diagrams with strong collaboration features.
• SketchWow– Offers a fun, hand-drawn aesthetic for visually engaging CX flow communication.
• Glassbox – AI-powered platform that captures and analyzes digital customer behavior, visualizing real-time interactions and flows from user data.

If you’ve worked with any of these (or others), I’d love to hear:

• What made you pick that tool?
• How easy was it to roll out with your team?
• Any wins, challenges, or surprises you’ve had?

Would really appreciate your advice and experiences!