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Shreya M.
SM

Small Business Owner, Software Engineer

Which AI operation assistant offers the best integration options?

Hey everyone!

I, along with my team, am looking for the best AI agents for business operations (with compatible integrations) to plug into our existing CRM/ERP/project management stack without heavy configuration or implementation hassle. The goal is to find an AI operation assistant that offers seamless API connectors, manages CRM data effectively, and makes workflows more convenient for sales teams in an enterprise setup.

Out of the AI agents on G2, I shortlisted the top five contenders that seemed to have a decent integration stack. While some lean on voice abilities, others are praised for self-sufficient ML deployment frameworks:

  1. Microsoft Copilot – Works smoothly across Microsoft 365 and Dynamics, but how well does it integrate with non-Microsoft CRMs like Salesforce or HubSpot?
  2. Twixor – Strong automation and workflow engine, often praised for integration flexibility, but can it handle enterprise-scale ERP environments without extra dev work?
  3. Kore.ai – Offers deep customization and multi-channel integrations, from Slack to CRM systems. Is it too complex for smaller Ops teams without technical bandwidth?
  4. GPTBots.ai – Flexible for custom bot building with APIs and connectors, but how scalable is it for multi-department workflows in large orgs?
  5. Podium – Very user-friendly for customer comms via SMS and chat. But does it extend beyond communication integrations into broader ops tools?

Hey, G2 community! I am trying to find the best AI operation assistant with best integration tools. Which of the software programs above is your favorite? Are there any not listed here that you would consider or recommend from your personal experiences?


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What do you think about Kore.ai? I have heard G2 reviewers mention it a few times, and call out it's centralized abilities to build smart bots. Is it ideal for me to go with it?

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