What stands out most is how BrandMentions brings all the scattered chatter about our brand into one clear views. From blog posts social comments, we are now seeing feedback we never caught before. The sentiment map helps us quickly tell the difference between praise and problems -- and the reporting view makes it easy to chare those insights with the rest of the team Review collected by and hosted on G2.com.

A couple of times the regional mentions (especially smaller niche forums) have lagged larger sources-- a quicker refresh rate for these would be a nice improvement. Review collected by and hosted on G2.com.

As someone who works closely with PR and influencer marketing, I love how quickly I can identify key voices in my niche and see how their content impacts overall sentiment and visibility. The tool helps me uncover opportunities for collaborations or outreach that I might otherwise miss. I don't waste time digging through confusing dashboards. The alerts keep me informed in real time, so I can jump on trends or respond to potential collaborators right away. It's great for PR, for influencer marketing, for reputation management. Review collected by and hosted on G2.com.

The possibility to reply directly from the app would be a nice addition for the future. But this is more than a nice to have feature in the future, not something they don't have. Review collected by and hosted on G2.com.

We started using this social listening app after noticing a few negative mentions about our brand online that we weren’t even aware of. Within days, itbecame clear just how powerful BrandMentions tool is. Thanks to the real-time alerts and sentiment analysis, we were able to address a misunderstanding about our product early on. What could’ve escalated into a PR crisis ended up becoming an opportunity to show transparency and care toward our customers. Beyond reputation management, we’ve also discovered how useful it is for market research and competitor tracking. The insights are incredibly valuable for shaping our communication and content strategies. If you care about how your brand is perceived online, this app is a must-have. Review collected by and hosted on G2.com.

I really like it so far, I’d only add here as a suggestion for a future functionality the possibility to reply directly from the app. Review collected by and hosted on G2.com.

As a marketing manager , what I like best about BrandMentions is how simple it make track brand sentiment across multiple channels. The sentiment analysis is accurate and easy to understand , and I can quickly spot whether mentions are positive , negative , or neutral. The dashboards let me monitor trends over time and see how campaigns are actually impacting perception. It saves me hours compared this together manually , and the real time alerts mean I can act immediately if negative sentiment starts to rise. Review collected by and hosted on G2.com.

The reporting templates could be more customizable. We get data we need , but adding more flexibility in design and layout would make client reports even stronger. Review collected by and hosted on G2.com.

I can’t get enough of how BrandMentions helps me track not just my brand’s mentions, but also keywords tied to my industry. The competitor tracking is a bonus, too. I can see how we’re being compared to others, which is useful for adjusting our marketing tactics. Review collected by and hosted on G2.com.

The mobile app could use a bit of love. It works, but it feels a bit clunky compared to the desktop version. When I’m trying to check up on mentions quickly while I’m out and about, it’s just not as smooth as I’d like it to be. Review collected by and hosted on G2.com.

For our e-commerce work, BrandMentions gives us direct insight into customer mentions of our products, across review blogs, forums, and social. The historical trend views is especially useful- it shows how sentiment shifts after product launches or campaigns. it's simple to use, and the insights lead directly to action Review collected by and hosted on G2.com.

Sometimes local languages/slang (especially regional US expressions) don't get caught as well by the default filters. We have had to tweak keywords a bit. Otherwise, the tool has been very dependable Review collected by and hosted on G2.com.

We're a digital agency managing multiple clients. Brandmentions replaced an older alerting tool, a manual workflow, and a basic spreadsheet process. Now we centralize mentions across web and social, tag mentions per client, and generate white label monthly reports. Results:70% less time spent on manual monitoring, and we detected one early brand crisis last quarter that we mitigated within 2 hours due to an alert. Favorite features: AI insights, sentiment over time, and scheduled reports. Support walked us through onboarding and custom queries. Highly recommend for teams needing reliable real-time coverage Review collected by and hosted on G2.com.

Wish list: Bulk tagging improvements would have been better Review collected by and hosted on G2.com.

We used to spend hours sifting through so-called “positive” mentions, only to find that many were actually people being sarcastic or expressing annoyance. BrandMentions has solved this problem for us. It filters out irrelevant content and delivers much clearer, more accurate sentiment analysis—information we can genuinely rely on when making decisions. Review collected by and hosted on G2.com.

I would really like it if BrandMentions offered better integration with my phone. Review collected by and hosted on G2.com.

I’ve tried a few platforms before, but I stayed with BrandMentions because it’s fast, accurate, and makes my work so much easier. What I like most about BrandMentions is how easy it is to use compared to other tools. There’s no confusing setup or messy dashboard. You just add your brand or a competitor, and it takes care of everything. It even gives keyword and hashtag ideas, finds social profiles automatically, and starts tracking right away. The data is really complete too it finds mentions other tools completely miss. Review collected by and hosted on G2.com.

I wish the alert emails included a bit more information and details Review collected by and hosted on G2.com.

I love how quickly BrandMentions picks up new mentions about our company or products. The alerts come in almost instantly, which lets us respond before things gain traction online. The platform also does a great job separating positive, neutral, and negative sentiment — that’s been a big help when reporting on campaign results to leadership. Review collected by and hosted on G2.com.

The interface can feel a little heavy when juggling multiple projects. I wish there were more flexible options for setting custom dashboards per client. Still, it’s manageable once you spend time getting used to it. Review collected by and hosted on G2.com.