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AlertOps Reviews & Product Details

AlertOps Product Details

AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Seller

AlertOps

Discussions

AlertOps Community

Languages Supported

English

Product Description

AlertOps is an Incident Management System that helps IT Operations manage and optimize their alerts from various monitoring systems so as to greatly reduce Alert Fatigue and Mean Time To Resolution (MTTR).

Overview by

CK Kumar (Chief Operating Officer at AlertOps)

Pricing

Pricing provided by AlertOps.

Starter Pack

$0.00

5 Users Maximum -Per Month - Billed Annually

Standard

$8.00

10 Users Maximum -Per Month - Billed Annually

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

AlertOps Integrations

(6)

Integration information sourced from real user reviews.

AlertOps Media

AlertOps Demo - AlertOps - On Call Management

Easily manage out-of-office from the mobile app and designate a replacement on the go.

AlertOps Demo - AlertOps - On Call Team & Shift Management

Easily build an on-call schedule for a team with many shifts

AlertOps Demo - AlertOps - On Call Multi-Team Management

Easily build an on-call schedule utilizing AlertOps' unique nested team functionality so you can see many teams with many shifts all in a single-pane view.

AlertOps Demo - AlertOps Mobile App - Get Alerted When it Matters

Alert the right person, with the right context at the right time. Empower your team with Smart Alerts™ to include links, attachments, images and HTML for more insightful context.

AlertOps Demo - AlertOps Mobile App – Scheduling and OOO Management

AlertOps has the unique capability vs. PagerDuty of nesting groups within other groups. This allows for advanced scheduling options the ability to add relevant individuals and teams to ongoing major/critical incidents

AlertOps Demo - AlertOps Granular Escalations with Workflows

AlertOps has a powerful workflow engine paired with decoupled escalations from schedules meaning you can escalate any incident to the right person or easily keep stakeholders in the loop.

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JR

Jason R.

VP of Services

Small-Business (50 or fewer emp.)

5/2/2025

"Simplify on-call notifications with AlertOps"

5/5

What do you like best about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help Review collected by and hosted on G2.com.

What problems is AlertOps solving and how is that benefiting you?

We were using a different product and needed to upgrade due to the number of alerts we were receiving. The competitor's next level subscription was very expensive compared to AlertOps, and offered less flexibility with schedules. The direct integration with ConnectWise was a big plus for us. Getting things configured was a little time-consuming, but now that it is configured, using it is very simple. Review collected by and hosted on G2.com.

AF

Verified User in Farming

Small-Business (50 or fewer emp.)

4/4/2025

"Have had nothing but great experiences with AlertOps"

4.5/5

What do you like best about AlertOps?

Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a breeze. The reports made it very clear if someone wasn't meeting expectations of their on call time. Also, how versitile is it. You can use this with just a standable phone system, or integrate it directly into your ticket system. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end a negitive result with the team. Review collected by and hosted on G2.com.

What problems is AlertOps solving and how is that benefiting you?

AlertOp's was set up tied into our ticket system, so when a particular system notification hit our IT Inbox, AlertOps would send out alert notification to everyone that needed them. It was used for live routing for our after calls. And we also used it as an off platform backup notification voicemail that alerted our cyber team that a cyber event was going on and we couldn't trust the internal phone system, or teams platforms. Review collected by and hosted on G2.com.

AI

Verified User in Industrial Automation

Small-Business (50 or fewer emp.)

5/4/2022

"AlertOps has been a great solution to our On-Call alarm management and routing."

5/5

What do you like best about AlertOps?

The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features have eliminated the wrong person being notified and have made the alert management process mush smoother than in the past. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

A minor negative is the scheduling feature, it could be better for our specific application. It does everything it needs to do, but requires a few extra steps to accomplish our specific need.

Overall effective and would likely be preferred for most standard use cases. Review collected by and hosted on G2.com.

What problems is AlertOps solving and how is that benefiting you?

We have had numerous problems with answering services through the years. We have had consistent problems with them relaying messages in a timely manner, as well as getting a hold of the correct person. Live call routing has eliminated this problem, and the on-call technicians really like being able to actually speak to the person that is calling in. We have found that a lot of information was not relayed when using a traditional answering service, our technicians are very happy with AlertOps. Review collected by and hosted on G2.com.

DT

dturge T.

Major Incident Manager / Problem Management process Specialist

Mid-Market (51-1000 emp.)

2/26/2025

"Wonderful assistance a service"

5/5

What do you like best about AlertOps?

The expert in charge of the account of the company I work for has given an outstanding assistance in setting up Escalation policies, workflows and overall explanation of how the system works.

He has knowledge above and beyond and has a natural talent to translate it and make clear for new users.

The number of features offered is wonderful and the ease of use of the system is great.

The assistance group for questions on the website of AlertOps, answered quickly and resolved the issue as quickly as it was reported, the follow up service was amazing and personalized. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

So far I have only experienced upside to using AlertOps in my daily work routine. Review collected by and hosted on G2.com.

JC

Justin C.

Systems Administrator

Mid-Market (51-1000 emp.)

1/20/2025

"Excellent Tool with an Excellent team!"

5/5

What do you like best about AlertOps?

We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its affordable, there team is incredibly helpful and patient in the set up process and implementation, and since getting things fully set up and running we have had 0 issues!

Can't recommend them enough! Excellent Deployment experience. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar...but I Suspect that's probably a Microsoft issue. Review collected by and hosted on G2.com.

LS

Laura S.

Customer Care Manager

Mid-Market (51-1000 emp.)

11/14/2024

"Excellent!!"

5/5

What do you like best about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

I have not found 1 single dislike with AlertOps They have been with us the whole was as we onboarded Review collected by and hosted on G2.com.

GS

Gabe S.

Director of Customer Care

Small-Business (50 or fewer emp.)

1/16/2025

"AlertOps is excellent"

5/5

What do you like best about AlertOps?

We needed a system to send alerts from Meraki, Auvik, UpTime Robot, and generic email notifications to ConnectWise Manage as tickets. AlertOps was the only system that could handle this and I've been very satisfied with their platform and support. They helped us with the setup and even came up with a solution for a special need of ours. Highly recommended. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is very responsive and helpful. Review collected by and hosted on G2.com.

EH

Erc H.

IT Manager

Small-Business (50 or fewer emp.)

12/16/2024

"Does Exactly What is Needed"

5/5

What do you like best about AlertOps?

It is easy to configure

Multiple team setup

Can route calls through a team instead of an individual

Customer Support is easy to get ahold of and work with

It is easy to integrate with all of our systems

Used daily for server monitoring

Support Team helped us with the setup of the system making it easy to implement Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

The phone app could use some improvements to make it easy to see who is on call for each team Review collected by and hosted on G2.com.

DH

Daniel H.

Director of Managed Services

Mid-Market (51-1000 emp.)

11/26/2024

"Great product and great team!"

5/5

What do you like best about AlertOps?

From start to finish, we worked with a great team that was there to help us through our transition. Top-notch customer support! The tool will be a success for our team. It's easy to use and gives us more insight. It was super easy to set up with the help of the AlertOps team! The integration with our tools was simple. Our management team uses this daily and hopes to get our engineers up to speed so that they can use the functionality! Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Nothing at the moment. We are using it daily so time will tell, but we are happy right now with the product! Review collected by and hosted on G2.com.